Return & Refund Policy

RETURN, REFUND & EXCHANGE POLICY

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In the unlikely case that you are not satisfied with your purchase due to defect and fault (e.g. damaged during shipment, wrong item / faulty item / manufacturing defect etc.), please follow the step-by-step guide:
1.    Email kennethtan@avem.com.my with the subject '[Your Order No#] Return/Exchange Request’ and include your order number, name, the reason for the return/exchange, attach any supportive material/image.
2.    We will begin to process your request. Once your return request is approved, our team will follow up for assistance via email. Approval for return/refund/exchange is sole at the discretion of AV Electronics Marketing Sdn Bhd based on our evaluation and investigation of the product in case.
 
Kindly inform us within 7 days upon receipt of goods. Otherwise, your request will not be processed. Any request after 7 days upon receipt of goods/products will not be valid anymore.
 
If you still need help, please contact our customer service for support. We will try our level best to reply to your enquiry within 48 working hours. You can call the below numbers:

016-363 1663 – Kenneth Tan
012-671 7372 – TS Wong

For any matters regarding in warranty or out of warranty servicing and repairs of products, kindly refer to our Warranty section.

 

Address:

Warehouse of
AV Electronics Marketing Sdn Bhd
Lot 21, Jalan 51A/223
46100 Petaling Jaya

Selangor, Malaysia